Customer Service Representative Job in Rolling Plans Pvt. Ltd at Kathmandu, Nepal

Customer Service Representative Job in Rolling Plans Pvt. Ltd at Kathmandu, Nepal


Job Summary

  • Name of Company: Rolling Plans Pvt. Ltd
  • No. Of Vacancy: 5
  • Job Location: Kathmandu
  • Experience: Freshers
  • Qualification: Bachelors


  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having a driving license and personal vehicle(Two Wheelers) is a must


  • Having a Bachelor’s degree in management or equivalent field( Bachelors running can also apply)
  • Experience in customer service or hospitality industry is a plus,
  • Having good working knowledge of basic computer applications,
  • A good listener and with an empathetic ear to understand customer’s needs,
  • Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
  • Be capable of dealing calmly and politely with hangry customers waiting for their orders,
  • A quick decision maker and a logical thinker under difficult situations,
  • Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
  • Ability to multi-task, prioritize and manage time effectively,
  • Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
  • Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.Here’s what you’ll be doing:
  • Receive phone calls from customers inquiring about restaurant partners and their offerings.
  • Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood.
  • Handle and process online and telephonic orders,
  • Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
  • Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
  • Stay up to date with our restaurant partner’s offerings and any recent issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.Specific

Applying Procedure

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