Customer Success Associate Job in IntroCept Nepal Pvt Ltd at Lalitpur, Nepal

Customer Success Associate Job in IntroCept Nepal Pvt Ltd at Lalitpur, Nepal


Job Summary

  • Name of Company: IntroCept Nepal Pvt Ltd
  • No. Of Vacancy: 2
  • Job Location: Lalitpur
  • Experience: 2+ years
  • Qualification: Bachelors Degree in business or marketing


  • Conduct Community Feature Workshops
  • Develop professional relationships with existing customers as an “Account manager”.
  • Ensure that the customers use all the features and update them about new features.
  • Develop Healthy Customer Relationships.
  • Enhance Customer Training experience and provide them with solutions that will support their Business.
  • Promote Customer Loyalty.
  • Train clients about software-online/field visits.
  • Collaborate with the team and other departments to ensure overall customer satisfaction for the product.
  • Maintain/Improve Renewal numbers as guided by the team Manager.
  • Connect with clients through chat, emails, Zoom calls and phone calls.


  • 5 days work week
  • Remote work option
  • Competitive salary
  • Festival bonus
  • Regular festival games
  • Team building activities
  • Access to online learning
  • Openwork culture
  • Develop global skills

Applying Procedure

To submit your application, please email your resume to careers@introcept.co or hr@introcept.co or visit https://nepal.introcept.co/career/marketing-and-communication-officerhttp://nepal.introcept.co/career

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