Work closely with Business Analytics, Development, Quality Control and System Administration teams to ensure resolution of any client issues or questions
Act as “first line of defense” for client questions and technical issues
Respond to client inquiries with timeliness and professionalism
Advocate on behalf of clients and collaborate with other internal teams on process improvements to enhance the client experience
Preparation of documents as per the requirement
Requirements
Bachelor’s degree in any discipline or equivalent (Freshers and candidates awaiting results can also apply)
Should have an excellent command in written and spoken English
Should have sound knowledge of Microsoft Office Applications
Basic knowledge of on-screen capture and video editing tools is a plus
Flexible to work on morning, day ,evening and night shifts
Flexible to work during weekends and holidays
Multitasker and a good team player with ability to handle work pressure
