Creating, updating, and maintaining CHT documentation including; reference guides, how-to-guides, tutorials, and feature documentation.
Reviewing CHT docs pull requests on GitHub from CHT app builders, service designers, product designers, UX researchers, and software developers.
Working with the software developers, app builders, and the overall community of practice to identify gaps in documentation, videos, training resources and address those gaps.
Informing the community about new documentation and helping them make use of it.
Organize training resources, documentation, and videos to make them intuitive and easy to use and follow.
Explore and implement strategies to increase utilization of CHT training resources, documentation, and videos.
Curate a list of frequently asked questions from CHT forum posts and plug them into relevant resources, documentation, training and onboarding content.
Monitor and engage with the CHT forum for questions that can be answered with existing documentation.
Support creation of user guides and training materials for community health workers.
Ensure that a technical person can approach the CHT and have a smooth experience going from first-encounter through app deployment and enhancement.
Requirements
Strong communication skills, with an ability to communicate technical information in an easily understandable language.
Ability to document complex technical concepts for audiences at various levels of expertise.
Technical background in application or software development is a plus.
