Work on the user wish list and convert offline sales
Follow up on inactive POS (Point of Sales) for transaction growth
Responsible for onboarding different travel packages and increasing cross-sales
Provide training related to international ticketing to both clients and internal teams.
Manage incoming calls and social media queries in a timely manner;
Handle user flight travel inquiries from both calls and social media platforms and provide accurate, valid, and complete information by using the right methods/tools;
Keep records of user interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with users through open and interactive communication by identifying and assessing user’s needs to achieve satisfaction
Requirements
Excellent Coordinator and Negotiator
Good Team player
Bachelor in Management (specialization in sales marketing preferred)
Owning a two-wheeler with a valid driving license
Good knowledge of IATA Rules & Domestic Fare Policies
Brilliant communicator and a people person.
Minimum 2 years of experience in the Travel Industry will be an added advantage
