Ability to work across global teams and working with different cultures across different time zones with strong communication and collaboration skills
Tendency to go above and beyond to make things work; manage own and others work to meet the deadline and assist other team members in their deliverables
Ability to breakdown complex problems into simple solutions
Responsibilities
Provide necessary operational support to multiple platforms. Participate in periodic 24×7 on-call duties
Design, build and maintain core(macro) infrastructure pieces that allow developers to focus on product features or that allows CF platforms to be resilient or scale as we grow.
Build best practices on IaC and create templates
Perform initial troubleshooting for all the services – including necessary roll back and restore to maintain the high platform availability, create necessary dashboards
Create, maintain and enhance the necessary run books to ensure on-call engineers have access to right information to respond and resolve issues
Deploy, support and monitor new and existing services, platforms, and application stacks
Capacity and performance management of environments
Help to define the necessary availability and SLA for various Platform based products and ensure necessary process, toolset and people are in place to realise it
Create, maintain and enhance the production readiness standards (performance, availability, security, compliance etc) for all services, applications and APIs and ensure standards are adhered to before services can go live into the production
Create, maintain and enhance monitoring, alerting and debugging tools and capabilities
Good architectural understanding of deployed services to provide early feedback to the engineering teams
Collaborate with Engineering teams to implement performance improvements identified through tracking service latency figures, CPU utilization figures, etc.
Ensure effective communication is maintained with necessary stakeholders
