Seller Care Lead Job in Daraz at Kathmandu, Nepal

Seller Care Lead Job in Daraz at Kathmandu, Nepal


Job Summary

  • Name of Company: Daraz
  • No. Of Vacancy: 1
  • Job Location: Kathmandu
  • Experience: 2+ years
  • Qualification: Bachelors

Job Description

  • Strategically lead and develop a team to enhance performance by setting clear accountable performance measures for Digital Channel
  • Strong Coordination with the System & Process team to improve FCR
  • Use Seller data and perform Root Cause Analysis to identify gray areas and work toward improving the Seller Experience
  • To analyze and revamp Key Performance Indicators (KPIs) support departments focusing on business goals
  • Create a culture and processes which achieve the business goals and objectives with regards to seller service; Improve SSAT (Seller Satisfaction), Answered Rate, All Other Service Levels
  • Daily, Weekly, BI-Weekly & Monthly Reporting
  • Continually develop improvements and embed successful change project
  • Feedback sharing & Motivation Training to the agents
  • Coordinate with all internal departments to run day to day operations smoothly & resolve the issues aptly
  • To be the main point of contact for the seller channel ensuring seller satisfaction and full communication within the team at all times


  • Bachelors Degree from any reputed institution
  • Min. 2 Years of experience in related field
  • Proficient in MS Office package
  • Excellent Communications skill (Verbal and Written)
  • Hands on experience in Team Handling in previous roles

Importantly,we look for someone who will live by our values that define everything we do:

  • Continuously Innovative
  • Generosity of Spirit
  • Deliver on our Promise
  • Make It Personal

Applying Procedure

To apply for this job please visit https://www.daraz.com.np/


You may also Like Meal Officer Job in Social Development Forum (SDF)