Should be willing to work in weekends and public holidays,
Having a driving license and personal vehicle(Two Wheelers) is a must
Requirements
Having a Bachelor’s degree in management or equivalent field( Bachelors running can also apply)
Experience in customer service or hospitality industry is a plus,
Having good working knowledge of basic computer applications,
A good listener and with an empathetic ear to understand customer’s needs,
Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
Be capable of dealing calmly and politely with hangry customers waiting for their orders,
A quick decision maker and a logical thinker under difficult situations,
Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
Ability to multi-task, prioritize and manage time effectively,
Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.Here’s what you’ll be doing:
Receive phone calls from customers inquiring about restaurant partners and their offerings.
Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood.
Handle and process online and telephonic orders,
Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
Stay up to date with our restaurant partner’s offerings and any recent issues
Promptly identify and resolve customer issues and follow up to ensure resolution,
Contribute to team effort by accomplishing related results as needed.Specific
